All Products FAQ 4

I'm getting a message that my license key is invalid or corrupt

1. Make sure you are loading the most current license:

    $ directory sys$manager:*pkms*.com /date

    it maybe wise to delete or rename older license files to prevent possible conflicts.

2. Check your license to make sure you are loading it on the proper platform. The product name includes AXP for Alpha systems or VAX for Vax systems. AXP and VAX licenses are not interchangeable and the license loaded on a particular node must be for that hardware platform.

3. Reload your license:

    $ @sys$manager:saiga_license

    Note: Be careful to enter each item you are prompted to enter EXACTLY as it appears on the license. A common mistake is to enter a node name instead of -SITE-.  If you receive a message about the license being invalid contact technical support and request a new copy; the checksums on the licenses can be unclear if they have been received by FAX or E-mail and we can send you a new copy or verify the checksums over the phone with you.