All Products FAQ 3

I'm getting an error message that my license has expired or can't be found

This is a common error after upgrading from a demo to a permanent license. It can also occur when adding new nodes into a cluster if a common installed is going to be shared among multiple nodes.

Saiga licenses are loaded during product startup by executing a command procedure that defines a system logical. When loading new licenses using @sys$manager:saiga_license the license file is created in sys$root:[sysmgr] which is a node specific directory.

1. Find the most current license file:

    $ directory /date sys$manager:*pkms*.com

2. Make sure that file is in sys$common. If it isn't copy it there:

    $ copy/log sys$root:[sysmgr]product_pkms_start.com sys$common:[sysmgr]*.*

3. Execute the product startup file and verify the license has loaded

    $ @sys$manager:product_startup

    $ product/version

4. In clusters the startup file should also be in sys$common:[sysmgr] and step 3 should be executed on all nodes