All Products FAQ 3

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=110 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="1adf0f21egerdp.jpg"> <div> <B><IMG SRC="03a203c0.jpg" border=0 width="32" height="60" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B><FONT SIZE="5" COLOR="#66334C" FACE="Arial" ><B>Saiga Systems Software</B></FONT><B>      |     </B><A HREF="default.htm" TARGET="_top" TITLE="Saiga Systems Software"><U><B>home</B></U></A></div> <div> <A HREF="id133.htm" TARGET="_top" TITLE="All products FAQ 1"><U>All products FAQ 1</U></A>   |   <A HREF="id134.htm" TARGET="_top" TITLE="All Products FAQ 2"><U>All Products FAQ 2</U></A>   |   <B>All Products FAQ 3</B>   |   <A HREF="id136.htm" TARGET="_top" TITLE="All Products FAQ 4"><U>All Products FAQ 4</U></A>   |   <A HREF="id138.htm" TARGET="_top" TITLE="Hitman FAQ 1"><U>Hitman FAQ 1</U></A>   |   <A HREF="id137.htm" TARGET="_top" TITLE="Hitman FAQ 2"><U>Hitman FAQ 2</U></A>   |   <A HREF="id139.htm" TARGET="_top" TITLE="Hitman FAQ 3"><U>Hitman FAQ 3</U></A>   |   <A HREF="id140.htm" TARGET="_top" TITLE="Hitman FAQ 4"><U>Hitman FAQ 4</U></A>   |   <A HREF="id148.htm" TARGET="_top" TITLE="Hitman V9.1 Release Notes (November 2003"><U>Hitman V9.1 Release Notes (November 2003)</U></A>   |   <A HREF="id144.htm" TARGET="_top" TITLE="Hitman V10 Release Notes"><U>Hitman V10 Release Notes</U></A>   |   <A HREF="id151.htm" TARGET="_top" TITLE="Hitman Features by Version"><U>Hitman Features by Version</U></A></div> <div> </div> </td> </tr><tr> <td valign="top" width=210 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="1acf2f02egerdp.jpg"> <div> <IMG SRC="041b4bc0.gif" border=0 width="180" height="188" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <div> Copyright:</div> <div> Saiga Systems Software Inc.</div> <div> Suite 913,</div> <div> 105 - 150 Crowfoot Cres NW</div> <div> Calgary, AB</div> <div> Canada</div> <div> T3G 3T2</div> <bR> <div> Last Update to this page:</div> <div> June 2002</div> <bR> <bR> <bR> </td> <td valign="top" height=370 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="1aff0f03.jpg"> <div> <I>All Products FAQ 3</I></div> <div> <B>I'm getting an error message that my license has expired or can't be found</B></div> <bR> <div> This is a common error after upgrading from a demo to a permanent license. It can also occur when adding new nodes into a cluster if a common installed is going to be shared among multiple nodes.</div> <bR> <div> Saiga licenses are loaded during product startup by executing a command procedure that defines a system logical. When loading new licenses using @sys$manager:saiga_license the license file is created in sys$root:[sysmgr] which is a node specific directory.</div> <bR> <div> 1. Find the most current license file:</div> <div>     $ directory /date sys$manager:*pkms*.com</div> <bR> <div> 2. Make sure that file is in sys$common. If it isn't copy it there:</div> <div>     $ copy/log sys$root:[sysmgr]<I>product</I>_pkms_start.com sys$common:[sysmgr]*.*</div> <bR> <div> 3. Execute the product startup file and verify the license has loaded</div> <div>     $ @sys$manager:<I>product</I>_startup</div> <div>     $ <I>product</I>/version</div> <bR> <div> 4. In clusters the startup file should also be in sys$common:[sysmgr] and step 3 should be executed on all nodes</div> </td> </tr></table></body>