Frequently Asked Questions

This section has answers to some of the questions our technical support department are frequently asked. If you don't find an answer to your question here please contact technical support directly by phone or by completing the support request form.

ALL PRODUCTS

I've just upgraded OpenVMS and the product does not seem to be working

After I reboot the product is not working properly

I'm getting an error that my license is expired or can't be found

I'm getting a message that my license key is invalid or corrupt

HITMAN

I've just upgraded and I'm getting the message "Error reading permanent data file"

I can't get Hitman to start

It looks like Hitman is stopping unexpectedly

A user(s) is not getting killed who should be

 Contact technical support by e-mail

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