Frequently Asked Questions

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=110 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="1adf0f21egerdp.jpg"> <div> <B><IMG SRC="03a203c0.jpg" border=0 width="32" height="60" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B><FONT SIZE="5" COLOR="#66334C" FACE="Arial" ><B>Saiga Systems Software</B></FONT><B>      |     </B><A HREF="default.htm" TARGET="_top" TITLE="Saiga Systems Software"><U><B>home</B></U></A></div> <div> <A HREF="id130.htm" TARGET="_top" TITLE="Relink a Saiga product"><U>Relink a Saiga product</U></A>   |   <B>Frequently Asked Questions</B></div> <div> </div> </td> </tr><tr> <td valign="top" width=210 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="1acf2f02egerdp.jpg"> <div> <IMG SRC="041b4bc0.gif" border=0 width="180" height="188" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <bR> <div> Copyright:</div> <div> Saiga Systems Software Inc.</div> <div> Suite 913,</div> <div> 105 - 150 Crowfoot Cres NW</div> <div> Calgary, AB</div> <div> Canada</div> <div> T3G 3T2</div> <bR> <bR> <div> Last Update to this page:</div> <div> June 2002</div> <bR> </td> <td valign="top" height=370 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="1aff0f03.jpg"> <div> <I>Frequently Asked Questions</I></div> <div> This section has answers to some of the questions our technical support department are frequently asked. If you don't find an answer to your question here please contact technical support directly by phone or by completing the <A HREF="#contact_technical_support_by_e_mail" TITLE="Frequently Asked Questions"><U>support request form</U></A>.</div> <bR> <div> <B>ALL PRODUCTS</B></div> <div> <A HREF="id133.htm" TARGET="_top" TITLE="All products FAQ 1"><U><IMG BORDER="0" SRC="Symb075c002a00f000000000.gif" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">I've just upgraded OpenVMS and the product does not seem to be working</U></A></div> <div> <A HREF="id134.htm" TARGET="_top" TITLE="All Products FAQ 2"><U><IMG BORDER="0" SRC="Symb075c002a00f000000000.gif" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">After I reboot the product is not working properly</U></A></div> <div> <A HREF="id135.htm" TARGET="_top" TITLE="All Products FAQ 3"><U><IMG BORDER="0" SRC="Symb075c002a00f000000000.gif" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">I'm getting an error that my license is expired or can't be found</U></A></div> <div> <A HREF="id136.htm" TARGET="_top" TITLE="All Products FAQ 4"><U><IMG BORDER="0" SRC="Symb075c002a00f000000000.gif" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">I'm getting a message that my license key is invalid or corrupt</U></A></div> <bR> <div> <B>HITMAN</B></div> <div> <A HREF="id138.htm" TARGET="_top" TITLE="Hitman FAQ 1"><U><IMG BORDER="0" SRC="Symb075c002a00f000000000.gif" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">I've just upgraded and I'm getting the message "Error reading permanent data file"</U></A></div> <div> <A HREF="id137.htm" TARGET="_top" TITLE="Hitman FAQ 2"><U><IMG BORDER="0" SRC="Symb075c002a00f000000000.gif" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">I can't get Hitman to start</U></A></div> <div> <A HREF="id139.htm" TARGET="_top" TITLE="Hitman FAQ 3"><U><IMG BORDER="0" SRC="Symb075c002a00f000000000.gif" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">It looks like Hitman is stopping unexpectedly</U></A></div> <div> <A HREF="id140.htm" TARGET="_top" TITLE="Hitman FAQ 4"><U><IMG BORDER="0" SRC="Symb075c002a00f000000000.gif" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">A user(s) is not getting killed who should be</U></A></div> <bR> <div> <B> <A NAME="contact_technical_support_by_e_mail"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>Contact technical support by e-mail</B></div> <div>  <form action="http://formmail.trellix.com/servlets/TlxMailer" method="POST" enctype="application/x-www-form-urlencoded"><input type="hidden" name="tlx_SortOrder" value="FirstName,LastName,Email,Product,Company,Phone,Fax,Description"><input type="hidden" name="tlx_FormIndex" value="2"><input type="hidden" name="tlx_OKMessage" value="Your request has been forwarded to support. You will hear back from us as soon as possible."><input type="hidden" name="tlx_SendMode" value="1"><input type="hidden" name="tlx_Subject" value="Technical Support Request"><input type="hidden" name="tlx_EmailTo" value="support@saiga.com"> <table cellpadding="0" cellspacing="1" border="0" align="center"> <tr> <td align="left">First Name:<br> <input type="text" name="FirstName" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Last Name:<br> <input type="text" name="LastName" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Email:<br> <input type="text" name="Email" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Product:<br> <input type="text" name="Product" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Company:<br> <input type="text" name="Company" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Phone Number:<br> <input type="text" name="Phone" size="14" maxlength="14"></td> </tr> <tr> <td align="left">Fax Number:<br> <input type="text" name="Fax" size="14" maxlength="14"></td> </tr> <tr> <td align="left">Description of problem:<br> <textarea name="Description" rows="10" cols="50"></textarea></td> </tr> <tr> <td align="right"><input type="reset"> <input type="submit" value="Send" name="tlx_send"></td> </tr> </table> </form>  </div> </td> </tr></table></body>